We guarantee all the therapists at Positive Mind Works are either Australian or New Zealand Fully Registered Psychologists, each with a minimum of 3 years experience. So you can be confident you are speaking to a trusted professional.
Yes, we take confidentiality very seriously as we understand how important it is for therapy to be safe and effective. The information you share will be kept confidential and in accordance with the Code of Ethics for Psychologists. The only limitation to confidentiality is if there were serious concerns for your safety or the safety of someone else. In these rare cases your psychologist will discuss their concerns with you first.
We use VSee to enable a secure webcam connection (HIPAA Compliant) between you and your psychologist. It is free to download and takes 2 minutes, please use this link to get started. VSee is the worlds largest telemedicine video platform, it is used by doctors, psychiatrists and even astronauts!
We use Connect by Healthshare which offers a secure (HIPAA Compliant) messenger service between you and your psychologist. To get started click here . Depending on your subscription you can either a) chat in real time with your psychologist. At an agreed time you will begin chatting with your psychologist, the session lasts for 50 minutes and the format of the session is similar to a spoken conversation. or B) send and receive messages throughout the week, your psychologist will always reply within 48 hours.
Yes of course, it is just like face to face services.
Yes, research has demonstrated that online services are as effective if not more so than face to face services, for further information please click here . For some people Online Services will not be appropriate, in these cases your psychologist will suggest you speak to someone face to face and will assist you to contact someone locally
Individual sessions are 50 minutes and Couples Sessions are 60 minutes. Occasionally we may recommend a longer or shorter session depending on your needs.
This will depend on your unique situation and goals. Most people will use between 4 and 12 sessions. After the first session your psychologist should be able to give you an indication about how many sessions would be helpful.
Our clients come from the four corners of the globe, we offer flexible appointments at a range of times to suit your availability. This includes early morning, evening and weekends. If you do not see the time you would like available in the online booking system please contact us and we will try to accommodate.
Yes, of course, you can choose to record each webcam session and you will have easy access to the transcript from the instant messenger service.
Rates vary depending the level of service you would like, for details please click here